Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a 15-day no-questions-asked return policy.

General Return Conditions

• Items must be unused, unwashed, and returned with original tags and packaging.
• Returns must be initiated within 15 days of receiving the order.
• Innerwear, masks, socks, intimates, sports bras, swimwear, and customized products are non-returnable.
• If there is change in MRP then exchange won't be available.

How to Initiate a Return

• Log in to your Brand Account.
• Go to ‘My Orders’.
• Click on ‘Return’ next to the item you wish to return.
• Specify your preferred refund method (source account or Brand Credits).
• Complete the required details and click ‘Submit’.
• You will receive a confirmation of your return request.

Return Pickup & Shipping

• A reverse pickup will be arranged by us, wherever feasible.
• In rare cases where reverse pickup isn't available, you may be asked to self-ship the product. You will be reimbursed up to ₹500 in Brand Credits for the courier charges.

Reward Points

• Reward points used for a returned item will be refunded as Brand Credits.
• If an order is partially returned, points corresponding to the returned item will be credited.
• Reward points are non-encashable and can only be used on future brand purchases.

Other Notes

• Free gifts are not eligible for return or exchange.
• Offers and discounts may not be available at the time of reorder.
• Brand Credits are brand-specific and can only be used on that brand’s website.
• Orders placed using Brand Credits will be refunded to your Brand Credit account only.
• The brand is not responsible for incorrect bank or voucher details provided by the customer.

Exchange Policy

• Exchanges can be initiated within 15 days of receiving your order.
• Items must be unused, unwashed, and returned with original packaging and tags.
• You can exchange for a different size (subject to availability).
• Color or same-size exchanges are not supported — please return the item and place a new order instead.
• Free return shipping is provided for eligible exchange requests.
• Exchanges are processed within 10 business days of receiving the returned item.
• If the requested item is unavailable, a refund will be issued as Brand Credits.

Cancellation Terms

• Partial cancellations of an order are not allowed — cancelling one item will cancel the entire order.
• For payments made using Brand Credits, the credits will be refunded to your account within 2–3 business days.
• The brand reserves the right to cancel any order unilaterally in case of: